Elements and Performance Criteria
- Check proposal against validation criteria
- Obtain additional specialist information
- Appropriate sources of further information are identified to enable the efficient collection of further data
- Confidentiality of the parties involved from which further information is obtained is protected
- All further information to satisfy outstanding validation criteria is obtained within specified timeframes
- Assign validity to proposal
- Proposal is reviewed to ensure it meets validation criteria and is within authorities' responsibility
- Proposals for clients with adverse experience or which fall outside validation criteria are referred to underwriter as appropriate and according to organisation procedures
- Proposal is actioned according to underwriter instructions and organisation procedures
- Decisions are promptly communicated to all relevant parties
- Update appropriate register
- Proposals and supporting documentation are collected and collated according to organisation procedures
- Proposal information is accurately cross checked to verify input data
- Proposal information is clearly and accurately recorded on register following organisation procedures and within legislative requirements
- Policy information is sent to relevant parties within timeframes to comply with legislation and organisation communication procedures
- Prepare policy documentation
- All relevant information is collated to prepare policy documents without errors or omissions
- Policy documents are assembled to ensure the terms and conditions reflect the accepted proposal
- Documentation that meets all legislative and organisation standards and procedures is authorised
- Completed policy records are filed in accordance with organisation procedures
- Issue and dispatch policy documentation
- Data on insurance proposals is accurately captured without omissions and within organisation timelines
- Policy documentation is completed and reviewed to ensure it complies with legislative requirements
- Dispatch method is selected in line with organisation procedures and documentation is dispatched promptly and in a manner that will protect the confidentiality of affected parties
- Intermediaries are notified on date of dispatch to ensure quality customer relations are maintained
- Policy documentation is accurately filed in accordance with organisation procedures
- Cancellations of policies occurring within cooling-off period are processed in accordance with client instructions